Frequently Asked Questions

CULM is a clothing brand built around a small, deliberate wardrobe and clear material information. Our design principles are honest, enduring and quiet, with hemp and other considered fibres forming an important part of the material direction. Read About CULM.

Hemp fabric is textile made using fibre from the stalk of the hemp plant. It can be used alone or blended with other fibres, so the final feel depends on yarn, weave, weight, blend and finish. See What Is Hemp Fabric?.

CULM works with hemp for its tactile character, natural texture and suitability for clothing designed around repeated wear. We do not treat one fibre as a universal answer; exact composition and construction matter. Explore Why Hemp?

Many hemp fabrics can become softer and more relaxed with wear and appropriate washing, but the result varies by cloth. Yarn, weave, blend, finishing and care all influence how a garment develops. Read the detailed guide.

No. Hemp and linen come from different plants. Both can be used as bast fibres, but their finished feel depends heavily on processing, spinning, weaving and finishing. See the CULM Fibre Guide.

Fibre composition tells you what the garment is actually made from and in what proportion. It helps distinguish pure hemp from blends and provides useful context for feel, care and performance. Product-specific composition should take priority over broad material language.

Traceability means connecting a garment with information that can be verified about its materials and making. Depending on the product, that can include composition, batch, supplier or making information and care details. Read CULM Traceability.

Follow the care label on the individual garment first. Blends, dyes, finishes and constructions can need different treatment, so garment-specific instructions are more reliable than one generic rule. See Care & Longevity.

Only when the garment care label allows it. Drying method can affect shrinkage, texture and shape, so the instruction for the specific garment should come before generic advice.

Compare the product measurements with a garment you already own and like. Use the CULM Size & Fit Guide for measurement guidance before ordering.

Orders are generally processed within 1–3 business days. Delivery time after dispatch depends on destination and courier service. The checkout or tracking estimate is the best current delivery guidance. See the Shipping Policy.

International availability depends on the destinations enabled at checkout. If your country is available, current shipping options and charges will be shown during checkout. Customs or import charges may depend on the destination.

Eligible unworn items can be requested for return within 7 days of delivery, subject to the published conditions. Review eligibility and the return process on Returns & Refunds.

Contact CULM as soon as possible with your order number and clear details of the issue. Photos can help us review damage or an incorrect item. Use the Contact page for current support details.

Use the garment-specific care instructions, wash when needed, store it clean and dry, and repair small faults early. See Repair & Aftercare and our longer-wear wardrobe guide.

Use the CULM Contact page for the current customer-support details. Include your order number when your message relates to an existing order.